What’s wrong with SMS OTP?

Losing confidence in passwords, many brands are adding SMS OTP due to its ubiquity and familiarity. However, the ease with which SMS messages can be intercepted, diverted and the contents disclosed by unwitting victims of social engineering are well known.

Security aside, the user experience is poor and failure rates of 20% are not uncommon with a single login event perhaps requiring multiple messages to be sent.

Which leads us to cost, every SMS carries a fixed cost, however good the per message pricing. If your brand has millions of login events a month then that can soon add up to a hefty bill — never mind the cost the poor experience and security are inflicting on your brand.

Why Trusona?

Trusona are now offering an exciting alternative to SMS OTP that gives customers an easy-to-use experience that uses standards-based security technology already inside Android and iOS smartphones today.

As it is multi-factor by default, login passwords are no longer required, and it can even satisfy demanding scenarios such as payment authentication.

Unlike authenticator apps, nothing needs to be downloaded by the end user, it’s a tap and go experience every time, in any channel.

Want to know more?

Contact Trusona today for a demo and discussion on how our SMS OTP replacement can start to benefit your brand.

Our customers

Leading businesses rely on Trusona's passwordless MFA