The IT Helpdesk is under attack.
Your IT Helpdesk receives a call, one of your executives is visiting clients and needs their login credentials reset immediately. As the agent walks them through the ITSM security process, the caller becomes more irate and asks them to hurry up.
They sound like the executive and know key information, but how can the agent be sure? Do they try to keep the caller happy and expedite... or is this an account takeover (ATO) attack?
With ATO Protect from Trusona, they can know who is on the other end.
Frank Abagnale, cyber security expert, 40+ year FBI consultant and subject of ‘Catch Me If You Can’ describes the new GenAI deepfake threat to your IT helpdesk.
Introducing ATO Protect
Know Who Is On The Other End
GenAI deepfake resistant caller identification leveraging multiple authoritative data sources
Detect ATO Risk Instantly
Stop Man-in-the-Middle, SIM Swap, and social engineering attacks
Get Protected Immediately
Zero integration option plus an ITSM API. Thousands of supported document types and multiple international phone networks are covered.
Use Our API to Streamline Your Workflow
The ATO Protect API can be used from any platform to run checks automatically within your organization’s workflows and tools.
Use of the ATO Protect API can help ITSM systems like ServiceNow, Zendesk, Jira, Ivanti, and Freshdesk.
Learn more about the API functionality below.
ATO Protect IT Helpdesk Use Cases
- Password Reset
- MFA Reset
- Account Recovery
- Privileged Access
- New user onboarding
- Identity Verification
Level Up With Passkeys
When employees call into the IT Helpdesk, after they have been fully verified, they can set a passkey in their mobile browser. Use this passkey to verify identity in every entry point to your organization. By using an ATO Protect Passkey, you blend the strongest identity proofing, authentication, and smooth UX.
Modern Threats Deserve Modern Solutions
GenAI deepfakes include “spoofed” documents, data, images, audio, and video. Your IT helpdesk agents and existing ITSM systems are increasingly unable to tell real callers from fraudsters.
Using a real-time identity verification scan, ATO Protect identifies account takeover fraud and stops fraudsters in their tracks.
Speak with an expert
ATO Protect By The Numbers
ATO Protect has been built to support your current and future geographic markets. With a no-integration option and ITSM API integration, ATO Protect offers worldwide scanning of government issued documents, with device intelligence, SIM Swap and Man-In-The-Middle detection.
