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ATO Protect

Account Takeover Protection: ATO Protect Use Cases

Account takeover starts wherever a person can be impersonated. ATO Protect brings Identity Impersonation Detection to the help desk, HR, finance, customer support, and the executive suite, so high-risk requests get verified before anything changes hands.

Two posts cover this ground in more detail: how to stop social engineering account takeovers, and moving beyond knowledge-based authentication.

Verified Audited SOC 2
IT Help Desk
ATO Protect for IT Help Desk

Stop social engineering at the source

ATO Protect confirms a caller's identity on their mobile device before a password reset or MFA change goes through. Patented Man-in-the-Middle detection shows the agent when an attacker is relaying the verification link in real time. The decision no longer rests on how convincing the voice on the line sounds.

Explore ATO Protect for IT Help Desk Explore Account Recovery+ for Entra ID
INCOMING CALL "I need my MFA reset." Identity unconfirmed OUT-OF-BAND Approve this reset request? Approve Verified on mobile device
Outbound Calls
Agent Verify

Prove your agents are real when they call

Attackers call your employees and customers posing as your own help desk. Agent Verify turns the check around. The person who answered asks for a Verify Code, enters it on an internal company page, and sees who is really calling. Codes are single-use and tied to one agent and one call. If the caller has no code, the call ends there.

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OUTBOUND CALL "IT here. I need you to install this." Caller unverified VERIFY CODE INTERNAL PAGE What is your Verify Code? 7 4 2 9 1 6 Agent verified. Safe to continue.
Executives & BEC
Exec Verify

Verify the executive behind the urgent request

ATO Protect lets the C-suite verify each other directly. When an urgent wire approval or sensitive request comes in, the recipient confirms the real executive is behind it on their mobile device. A cloned voice or spoofed email account never passes that check.

Explore Exec Verify How executive impersonation works Schedule a demo to learn more
EXECUTIVE THREAD "CEO" · urgent "Need this wire approved before EOD." Sender unverified Challenge sent to the CEO's mobile device DEVICE + PRESENCE CHECK Verified: it's really the CEO Safe to act on the request
Self-Service Recovery
Account Recovery+

Let locked-out users back in without a call

Some users cannot prove who they are the way the platform expects, because they never finished enrolling or the policy changed underneath them. ATO Protect Account Recovery+ verifies the person against the authority that issued their government ID, then asks your identity platform to issue a single-use pass. Microsoft Entra ID is the first platform it supports.

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2:14 AM · NO HELP DESK CALL Verify it's you GOV ID Pass sent by SMS No app installed No prior enrollment Checked with the issuing authority Phone number screened for SIM swap Single-use pass minted in your own tenant Signed back in Secured by Trusona
Human Resources
ATO Protect Suite for HR

Secure employee onboarding, data access, and changes

Confirm employee identity during hiring and onboarding to stop AI-driven ghost employee schemes before day one. Keep SSNs, direct deposit details, and payroll records protected from unauthorized access and changes.

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ONBOARDING QUEUE New hire · Day 1 Identity verified Same SSN · no device Blocked · impersonation Every hire proves who they are before access is granted
Finance
ATO Protect Suite for Finance

Protect transactions and prevent wire fraud

Verify the identity of the person initiating wire transfers and vendor payment changes. Fraudsters who impersonate authorized personnel or outside contractors to redirect payments hit a wall when the request has to be approved on the real requester's device.

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PAYMENT REQUEST Wire transfer · $1,450,000 To: Acme Industrial · new account details On hold Requester verified on mobile device Released · verification logged for audit
Consumers
ATO Protect for Customers

Safeguard customer interactions at scale

Check customer identity during self-service and assisted interactions such as password resets, address changes, and transaction confirmations. Legitimate customers move through in seconds while impersonators get stopped, which also takes pressure off your support queue.

Explore ATO Protect for Consumers
SELF-SERVICE Reset your password You're verified Continue Done in seconds Zero help desk call

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