Identity Impersonation Detection White Paper Read Now
A fraudster with the right story still fails the check. ATO Protect uses Identity Impersonation Detection to verify a caller against authoritative records before your agent resets a password or recovers an account.
Fraudsters impersonate real customers to reset passwords and recover accounts. Once inside, they drain funds, steal personal data, and lock the real owner out. Traditional MFA does nothing here, because the attacker is asking a human to turn it off. Knowledge-based questions only reward whoever did the most research.
ATO Protect checks a caller's identity directly against authoritative records before your agent takes any action. The legitimate account holder gets helped fast. The convincing impersonator gets stopped, no matter how much they know or how steady they sound.
Verification happens during the recovery call, not after the money is gone. The check runs in the background while your agent stays on the line.
A customer calls support locked out of their account and asks for a reset. Your agent greets them as usual and starts the request.
Trusona verifies the caller against government and authoritative identity sources, not against what they happen to know about the account.
Verified, and the agent helps right away. Not verified, and the request stops before any reset, refund, or account change goes through.
Stop the reset that hands an attacker the keys to someone's money and data.
The desk built to be helpful stops being the easiest way in.
Every helped caller is one you can prove was the real account holder.
Fewer takeovers means fewer reimbursements, chargebacks, and headlines.
See how ATO Protect verifies identity at the support desk and shuts down impersonation before an account is ever opened.