Identity Impersonation Detection White Paper Read Now

Trusona ATO Protect for Customers (Preview)
ATO Protect for Customers

Know it's really your customer

ATO Protect automates digital account recovery and gives call center agents real-time customer identity verification that holds up against GenAI and deepfakes.

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Create a free account and run a verification yourself in minutes.

ATO Protect · live verification
  1. Verification link sent to the customer's phone
  2. Government ID scanned in real time
  3. Data matched against account records and authoritative sources
  4. Customer and device behavior validated
Identity verified 0:34
The caller's voice and video are never the evidence. A perfect clone gets a fraudster nothing.

Protect your customers from account takeover

Stop fraud

Defend your websites, apps, and call center against GenAI and deepfake-driven takeover attempts.

Reduce costs

Automate account recovery with strong identity verification instead of long, agent-handled calls.

Start fast

No-code for your call center, low-code for your digital channels. No integration project required.

5 Ways Fraudsters Are Compromising Your Call Center (PDF)
The problem

Modern threats deserve modern solutions

Generative AI already produces convincing spoofed text, images, audio, and synthetic data. Your agents are being asked to judge whether a caller is the real account holder using exactly the signals GenAI fakes best.

ATO Protect takes that judgment off their shoulders. A real-time identity verification scan stops fraudsters in their tracks.

This is Identity Impersonation Detection: the verification happens on the customer's enrolled device, outside the call itself. Read the IID white paper
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  1. 1 The customer is asked to corroborate their identity
  2. 2 What they submit is verified against account data and authoritative sources
  3. 3 Customer and device behavior are validated

Where your call center is vulnerable

Fraudsters use stolen customer information to target the moments where money or access moves.

Wire transfer verification

High-dollar withdrawals

HELOC transactions

Account recovery requests

Account access from a new device

Prevent account takeover (PDF)
Procurement

Purchase ATO Protect through Akamai

Trusona's expanded partnership with Akamai Technologies lets you buy ATO Protect and our passkeys-as-a-service line under Akamai's master service agreement. One procurement path, backed by Akamai's network and expertise.

Together, we help organizations detect ATO fraud in real time with no systems integration.

The cost of fraud is growing

In the last year, bad actors have used GenAI and other methods with unsettling success. The numbers explain why companies are rethinking how they protect customers.

400%
growth in ATO attacks
$635B
estimated ATO fraud losses

In their words

Teams in wealth management, venture capital, law, and education run ATO Protect where a wrong answer costs real money.

ATO Protect is a game changer! Working with affluent families in the wealth management business, security and confidentiality are always at the top of mind. Amongst the ever-changing technology landscape, we use ATO Protect to verify our clients and ensure their asset security is of the utmost importance.
Steve HarrisonManaging Director, CCO, Exeter Financial
GenAI has changed social engineering, making impersonation easier than ever. ATO Protect is designed to help prevent attacks like voice spoofing and deepfakes.
Alex ManeaCISO, Georgian
Across our organization, we utilize ATO Protect to securely confirm the identities of callers.
Moustafa ElBialyChief Information Officer, Kleiner Perkins
Adversaries have become very effective at Social Engineering to get around MFA and similar controls, making it essential to add extra validation measures.
Mike ManrodCISO
We utilize ATO Protect identity verification alongside our verbal wire confirmation protocol to ensure secure transfers of significant funds to our investors and our portfolio companies. It provides an exceptional level of security and confidence by confirming the identity of the recipient before we initiate any transactions.
Agnes SoCFO, Ballistic Ventures
At Vela Wood, we are constantly trying to reinvent what it means to practice law. We are proud to use the ATO Protect identity verification from Trusona in our IT Help Desk and other client communication work. Security and data privacy is paramount in our law firm.
Shammie AbagnaleOperations Manager, Vela Wood
The platform

ATO Protect by the numbers

The platform grew alongside our customers' needs and geographic markets: worldwide scanning of any document type, device intelligence, and man-in-the-middle detection, with no integration required.

Download the one-pager
After verification

Level up with passkeys

Once a customer has been fully verified, they can set a passkey right in their mobile browser. From then on, that passkey confirms their identity at every entry point, pairing the strongest identity proofing with a sign-in experience customers actually like.

Passkey Resource Center

Run a verification yourself

Create a free account and put ATO Protect through its paces in minutes, or bring your call center questions to an ATO expert.

Try it free Talk to an expert