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Know it's really your customer
ATO Protect automates digital account recovery and gives call center agents real-time customer identity verification that holds up against GenAI and deepfakes.
Create a free account and run a verification yourself in minutes.
- Verification link sent to the customer's phone
- Government ID scanned in real time
- Customer and device behavior validated
Protect your customers from account takeover
Stop fraud
Defend your websites, apps, and call center against GenAI and deepfake-driven takeover attempts.
Reduce costs
Automate account recovery with strong identity verification instead of long, agent-handled calls.
Start fast
No-code for your call center, low-code for your digital channels. No integration project required.
Modern threats deserve modern solutions
Generative AI already produces convincing spoofed text, images, audio, and synthetic data. Your agents are being asked to judge whether a caller is the real account holder using exactly the signals GenAI fakes best.
ATO Protect takes that judgment off their shoulders. A real-time identity verification scan stops fraudsters in their tracks.
- 1 The customer is asked to corroborate their identity
- 2 Customer and device behavior are validated
Where your call center is vulnerable
Fraudsters use stolen customer information to target the moments where money or access moves.
Wire transfer verification
High-dollar withdrawals
HELOC transactions
Account recovery requests
Account access from a new device
Purchase ATO Protect through Akamai
Trusona's expanded partnership with Akamai Technologies lets you buy ATO Protect under Akamai's master service agreement. One procurement path, backed by Akamai's network and expertise.
Together, we help organizations detect ATO fraud in real time with no systems integration.
The cost of fraud is growing
In the last year, bad actors have used GenAI and other methods with unsettling success. The numbers explain why companies are rethinking how they protect customers.
The figures behind that shift are collected in deepfake fraud statistics for 2026. Where the attack starts with the phone number rather than the voice, SIM swap protection for enterprises covers how to detect it.
In their words
Teams in wealth management, venture capital, law, and education run ATO Protect where a wrong answer costs real money.
ATO Protect is a game changer! Working with affluent families in the wealth management business, security and confidentiality are always at the top of mind. Amongst the ever-changing technology landscape, we use ATO Protect to verify our clients and ensure their asset security is of the utmost importance.
Steve HarrisonManaging Director, CCO, Exeter Financial
GenAI has changed social engineering, making impersonation easier than ever. ATO Protect is designed to help prevent attacks like voice spoofing and deepfakes.
Alex ManeaCISO, Georgian
Across our organization, we utilize ATO Protect to securely confirm the identities of callers.
Moustafa ElBialyChief Information Officer, Kleiner Perkins
Adversaries have become very effective at Social Engineering to get around MFA and similar controls, making it essential to add extra validation measures.
Mike ManrodCISO
We utilize ATO Protect identity verification alongside our verbal wire confirmation protocol to ensure secure transfers of significant funds to our investors and our portfolio companies. It provides an exceptional level of security and confidence by confirming the identity of the recipient before we initiate any transactions.
Agnes SoCFO, Ballistic Ventures
At Vela Wood, we are constantly trying to reinvent what it means to practice law. We are proud to use the ATO Protect identity verification from Trusona in our IT Help Desk and other client communication work. Security and data privacy is paramount in our law firm.
Shammie AbagnaleOperations Manager, Vela Wood
ATO Protect by the numbers
The platform grew alongside our customers' needs and geographic markets: worldwide scanning of any document type, device intelligence, and man-in-the-middle detection, with no integration required.
Level up with passkeys
Once a customer has been fully verified, they can set a passkey right in their mobile browser.
Questions buyers ask
How does ATO Protect verify a customer on a call?
ATO Protect for Customers sends a verification link to the customer's phone. The customer scans a government ID in real time, and ATO Protect validates customer and device behavior. The check happens on the customer's mobile device, outside the call, so the caller's voice and video are never the evidence.
Which customer requests should trigger a check?
Start with the moments where money or access moves, because fraudsters use stolen customer information to target them. Trusona's list of vulnerable moments covers wire transfer verification, high-dollar withdrawals, HELOC transactions, account recovery requests and account access from a new device.
Does the customer need an app or to be pre-registered?
No. A first-time customer can be verified without registering first or downloading an app. The customer gets a verification link on their phone and completes it in the mobile browser, outside the call.
Can ATO Protect automate account recovery for customers?
Yes. ATO Protect automates digital account recovery with strong identity verification in place of long, agent-handled calls. It also gives call center agents real-time customer identity verification, and it defends websites, apps and the call center against GenAI and deepfake-driven takeover attempts.
Do we need an integration project to deploy it?
No. ATO Protect for Customers is no-code for your call center and low-code for your digital channels, and no integration project is required to start. Your call center agents get real-time customer identity verification, while the customer completes the check on their own mobile device.
Run a verification yourself
Create a free account and put ATO Protect through its paces in minutes, or bring your call center questions to an ATO expert.