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ATO Protect for Customers

Automate digital customer account recovery and empower call center agents with strong customer identity verification that combats ever-increasing threats like GenAI and deepfakes.

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Protect Your Customers From Account Takeover

Stop Fraud

Defend against GenAI and deepfake risk to your websites, apps and call center

Reduce Costs

Automate account recoveries with strong customer identity verification

Get started today

No-code change solution for your call center and low-code solution for your digital channels

5 Ways Fraudsters are
Compromising Your Call Center

Modern Threats Deserve Modern Solutions

Generative AI technology can already produce “spoofed” text, images, audio, and synthetic data. Your call center agents are increasingly unable to tell if the caller is the authorized account holder. Using a real-time identity verification scan, ATO Protect identifies account takeover fraud, stopping fraudsters in their track by:

Requesting customers corroborate their identity
Verifying submitted data with account data and authoritative sources
Validating customer and device behavior

Speak with an expert

Where Your Call Center is Vulnerable

Fraudsters are using customer information to prey upon your call center teams.

Wire Transfer Verification

High Dollar Withdrawals

HELOC Related Transactions

Account Recovery Requests

Account Access Via a New Device

Prevent Account Takeover

Purchase
ATO Protect
through Akamai

Trusona’s expanded partnership with Akamai Technologies, enables you to seamlessly purchase our ATO Protect solution and passkeys-as-a-service product line, and ultimately simplifying your purchasing process.

Leverage Akamai's extensive network and expertise to enhance your cybersecurity under their master service agreement (MSA). Together, we empower organizations to detect ATO fraud in real-time with no systems integration.

The Cost of Fraud is Growing

In just the last year, bad actors have used GenAI and other methods with unbelievable success. The statistics tell the story of how this threat will continue to upend the way companies think about protecting their customers and themselves.

400%

growth in ATO attacks

$635B

estimated ATO fraud losses

ATO Protect is a game changer! Working with affluent families in the wealth management business, security and confidentiality are always at the top of mind. Amongst the ever-changing technology landscape, we use ATO Protect to verify our clients and ensure their asset security is of the utmost importance.

Steve HarrisonManaging Director, CCO, Exeter Financial

GenAI has changed social engineering, making impersonation easier than ever. ATO Protect is designed to help prevent attacks like voice spoofing and deepfakes.

Alex ManeaCISO, Georgian

Across our organization, we utilize ATO Protect to securely confirm the identities of callers.

Moustafa ElBialyChief Information Officer, Kleiner Perkins

Adversaries have become very effective at Social Engineering to get around MFA and similar controls, making it essential to add extra validation measures.

Mike ManrodCISO

We utilize ATO Protect identity verification alongside our verbal wire confirmation protocol to ensure secure transfers of significant funds to our investors and our portfolio companies. It provides an exceptional level of security and confidence by confirming the identity of the recipient before we initiate any transactions.

Agnes SoCFO

At Vela Wood, we are constantly trying to reinvent what it means to practice law. We are proud to use the ATO Protect identity verification from Trusona in our IT Help Desk and other client communication work. Security and data privacy is paramount in our law firm

Shammie AbagnaleOperations Manager

ATO Protect By The Numbers

The ATO Protect Platform evolved with your needs and geographic markets. This no-integration solution offers worldwide scanning of any document, focused on device intelligence and Man In The Middle detection.

Download the one-pager below to learn more

One-Pager

Level Up With Passkeys

When employees call into the IT Helpdesk, after they have been fully verified, they can set a passkey in their mobile browser. Use this passkey to verify identity in every entry point to your organization. By using an ATO Protect Passkey, you blend the strongest identity proofing, authentication, and smooth UX.

Passkey Resource Center

ATO Protect for Customers