Reduced call time. Happy customers.
Fast deployment.

Lower call handling time (CHT)

Legacy single-factor security methods, such as KBA or SMS OTP, increase call time, frustrate customers and remain open to fraudulent activity. More complex authentication experiences, like voice biometrics, are expensive, complex to deploy and have high customer enrolment barriers.

Mobile web contact centre authentication

Fast and more secure

Trusona allows your customers to quickly and securely authenticate by simply tapping on a mobile web link. We leverage industry standard security technology already built into most smartphones so no app download is required. It’s quick, easy and cost effective to deploy.

Offload authentication to IVR

Trusona can also integrate with your IVR system to authenticate customers while they wait, arriving at the agent fully identified and authenticated.

Our customers

Explore the brands that trust Trusona's frictionless authentication for the contact centre

No app required

Accelerate adoption by leveraging robust industry security standards already supported in the user's smartphone and browser.

Easy to deploy

Trusona’s solution is fully hosted making deployment fast and easy. No app development or CRM integration required.

Reduced call times

Provide contact center support agents with the ability to quickly and proactively authenticate customers via their smartphone without having to ask multiple security questions.

Improved customer satisfaction

Give customers a simple, streamlined authentication experience with shorter contact center interactions, no frustrating security questions and greater confidence in your security practices.

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