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ATO Risk Self-Check

Step 1: Identity

Can your employees verify calls claiming to come from your IT Help Desk?

Can your IT help desk verify the identity of callers requesting high risk activities such as password / MFA reset?

Can your IT help desk determine the caller’s device and IP geolocation during a call?

Step 2: Process

Can your IT Help Desk verify the identity and status of the caller’s cell phone number, including SIM Swap?

Can your IT Help Desk request the employees GPS location?

Step 3: Infrastructure

Do you protect against session replay and MITM attacks?