Trusona privacy policy


Your privacy matters to us.


Trusona provides identity verification services and multi-factor authentication on behalf of our customers. During the initial enrollment process of our mobile application, we receive a variety of data from our customers in regards to identity information that is collected from government issued identity proofing documents. We respect the consumers’ online privacy and are committed to following industry privacy standards and directives.

Trusona also collects information about people who visit the company’s main website,  We use the anonymous information collected from the company website for marketing and advertisement purposes.

This privacy policy describes the nature of how the data we collect is stored and secured while at Trusona.

Purpose of Data Received

In the course of providing identify proofing services on behalf of our customers, Trusona may receive personal data captured from identity proofing documents that would be relevant to verifying the identity of a customer. This data may include, but not be limited to, items such as consumer name, street address, email address, and date of birth. This data is used for analysis to identify the customer and is only retained to verify the identity of the individual.

Trusona uses a third party service to validate the information we have captured from government issued identity documents.  Trusona will only disclose the customer’s full name and street address to perform the identity verification check with the third party.  The purpose of this process is to prevent the fraudulent use of the Trusona service.

For the information collected from the main website,, Trusona uses third party services to create targeting ad campaigns on sites across the Internet.    Third party vendors use cookies to serve ads based on past visits to Trusona’s main company website.


Trusona informs individuals of the purpose for which it collects and uses the Personal Information and the uses of the data via our privacy policy on this website.


Trusona receives data directly from our customers and uses an opt-in method to collect the information during the initial customer registration process in the Trusona mobile application.  Sensitive information such as Driver’s license number, passport number, national identifier number are never collected or stored on Trusona’s systems. It is important to note that Trusona never discloses customer data or consumer personal information outside of our company or business partners without knowledge and consent, except when obligated by law.

Onward Transfers

Trusona will not transfer data it receives to any outside party other than the party we use to perform the address verification service of the customer.  If in any event this became a requirement, Trusona would notify the customer prior to disclosing Personal Information to a third party. Trusona would also ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.

Data Security

Trusona takes reasonable steps to protect the Personal Information it stores and has put in place appropriate physical, electronic and managerial procedures to safeguard and secure it from loss, misuse, unauthorized access or disclosure, alteration or destruction. We cannot guarantee the security of Personal Information on or transmitted via the Internet.

Data Integrity

Trusona only processes Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by our customers. To the extent necessary for those purposes, we take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.


Trusona uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles.

Contact Information

Questions, comments or complaints regarding the Company’s Privacy Policy or data collection and processing practices can be mailed or emailed to:


Attn: Security Officer

8767 E Via De Ventura Ste. 275

Scottsdale, AZ 85258

security at trusona dot com