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Passkeys are here. Are you keeping up?

You want to keep your citizens and employees safe but layering more and more security impacts your digital
experience, making sign in more difficult and driving users away from self-service and into more expensive
assisted channels.

Recent cybercrime attacks show vulnerability of government services.

As technology advances, so do cybercriminals’ capabilities, making it
imperative for your agency to stay one step ahead in the ongoing battle for digital security. Organized cybercrime gangs, like Scattered Spider, have honed a variety of social engineering
techniques, some powered by AI, to pose a significant threat to your citizens accounts by obtaining account passwords from unsuspecting users.

From crafting highly convincing tailored phishing emails to impersonating trusted individuals via
voice or video calls, this technology opens up new avenues for deception and manipulation that legacy
passwords-based services are illequipped to defend. 

There’s good news.

Even in a world where government organizations are under constant threat from hackers with over reliance on passwords making users vulnerable to threats, there’s a silver lining with the
introduction of passkeys.

Passkeys serve as a convenient, standardised and secure alternative
to passwords enabling faster and more successful sign-ins across all of a user’s devices. Like the unlocking of a smartphone, passkeys rely on the same biometrics (e.g., Touch ID, FaceID, fingerprint) or PIN that the user has set up.

Passkey usage brings significant security advantages too as they offer robust protection and are
phishing-resistant which meets the CISA published recommendations on agency security.

By deploying passkeys, your agency and your users will enjoy significant benefits when it comes to the sign in experience.

  • No username or password for citizens to remember (or forget), type and manage
  • Biometrics to verify the real user identity
  • A “tap-and-go” experience using technology already enabled on over four billion smartphones and
    laptops worldwide (including Apple, Google & Microsoft devices)


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