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Trusona vs. Nametag

Two ways to verify a caller at the IT help desk. One matches a selfie to a photo ID. The other checks the ID against the DMV that issued it.

Trusona and Nametag both confirm identity at the IT help desk to stop account takeover. Trusona reads a government ID and verifies it against the issuing state DMV through the AAMVA network, then flags SIM swaps and man-in-the-middle attacks. Nametag matches a live selfie to a government photo ID. Trusona runs no selfie and no liveness step.

Trusona ATO Protect

Verify the ID at its source

The caller scans a government ID. Trusona checks it against the state DMV that issued it, over the AAMVA network, and confirms the result to the agent in real time. It detects SIM swaps and port-outs, blocks man-in-the-middle attacks, stores no PII, and asks the caller for no selfie and no app.

Nametag

Match a selfie to the ID

Nametag asks the caller for a live selfie and matches it to the photo on their government ID, then screens that image with its Deepfake Defense technology. Agents run the check from ServiceNow or Zendesk. Nametag lists SOC 2, GDPR, CCPA, and HIPAA compliance.

Why Trusona skips the selfie

Generative AI can now generate a face that passes a liveness or selfie check. Trusona treats the government record behind an ID as stronger evidence than a photo of the person presenting it, and verifies the document against the DMV instead of matching two images. A convincing face is now cheap to fake; the DMV record behind it is not.

Side by side
CapabilityTrusona ATO ProtectNametag
Verifies the ID against the issuing DMV (AAMVA)YesMatches selfie to ID photo
Requires a live selfie or face biometricNo selfieYes
SIM-swap and port-out detectionYesNot published
Patented man-in-the-middle and anti-replay detectionYes (US Pat. 10,601,859)Deepfake Defense (own method)
Reverse check: caller verifies the agentYes (Agent Verify)Not published
Stores no personal data (PII)YesProcesses selfie/biometric data
Works with first-time callers, no pre-registrationYesNot published
Real-time result in ServiceNowYesYes (also Zendesk)
SOC 2YesYes
Try ATO Protect See how it works

Questions buyers ask

Does Trusona use facial recognition or selfies?
No. Trusona verifies a government ID against the state DMV that issued it. It runs no selfie or liveness check, because generative AI can now defeat those methods.
Can both Trusona and Nametag run inside ServiceNow?
Yes. Both verify identity from a ServiceNow ticket. Trusona also runs from a web portal with no integration, and returns a red, yellow, or green result to the agent.
Which fits an organization worried about deepfakes?
If your concern is a synthetic face passing a selfie check, Trusona removes that surface by never asking for a selfie. It checks the ID against the DMV record instead, and adds SIM-swap and man-in-the-middle detection for the phone channel.
Does Trusona store the caller's personal data?
No. Trusona stores no PII and holds SOC 2 certification. The agent sees a pass or fail, not the underlying identity documents.

Comparison based on each company's public product materials as of July 2026. "Not published" means a capability that Nametag does not describe on its public help-desk pages, not confirmation that it is absent.

Trusona
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