A breakthrough in sign-in CX is coming.

According to the Cybersecurity and Infrastructure Security Agency, FIDO Alliance is now considered the “gold standard” of multi-factor authentication (MFA).

Starting in October 2022, the next major FIDO milestone will come into effect with the launch of passkeys, enabled and supported by the major platform vendors Apple, Google and Microsoft.

Passkeys are much easier to use than usernames and passwords, aren’t typed or remembered and can be easily recovered, eliminating much of the password reset frustrations and costs. However, like any major new technology, it is vital to understand the details to ensure they are appropriate for your organization.

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